Introduction
We at HobbyTron.com want your experience on our site to be positive and
worry-free. On this page you can learn more about our policies regarding:
Guaranteed
Security Policy
We at HobbyTron.com guarantee that your credit card and personal
information are 100% safe and secure through the use of 128-bit SSL encryption
technology. In addition to your information being secure, all data we collect is
protected against unauthorized access.
We also protect you against possible fraudulent charges on your credit
card. If a third party places a fraudulent order with your credit card
to HobbyTron.com, you will not be responsible for more than $50. In
addition, HobbyTron.com will pay the $50 for you, resulting in $0
liability to you.
Privacy Policy
Here at HobbyTron.com your privacy is of utmost importance to us.
Therefore, we will not sell, rent, share or loan your personal information to
any unrelated third parties.
Cookies
Cookies are small bits of information stored on your computer that keep
track of items in your shopping cart. They personalize your visit throughout the
site and let us know if you have visited HobbyTron.com before. It is possible to
navigate Hobbytron.com without cookies, however, by not accepting cookies you
may increase the time it takes you to navigate through our site. You may choose
not to accept cookies by selecting that option in your web browser. You can find
instructions for changing your cookie options on your web browser
here
(clicking link will open a new window).
How to Buy
We make it easy for you to buy from HobbyTron.com!
- Add the items you want to your Shopping Cart,
- Confirm your order, and
- Proceed to Checkout.
Adding an item to your Shopping Cart
When you find the item you want, simply click on the Add to Cart button.
This will add the item to your Shopping Cart. Your cart will show you
the cost of the item selected and the applicable shipping cost. In your
Shopping Cart you can change the quantity of items you have ordered,
select your location (sales tax applies to orders made in Utah), empty
your cart, select payment type, enter a separate shipping address,
continue shopping, or proceed to checkout.
Confirming your order
After you have added items to your Shopping Cart, check your order for
accuracy. When you are satisfied that the information is correct,
proceed to Checkout by clicking the Checkout button.
Checkout
At Checkout, enter your billing address and payment information. When you
are ready to submit your order, click on Submit This Order. Your
information will be sent to us through our SECURE server and shipped
promptly.
Please note:
We accept payments through PayPal, We also accept purchase orders from Public
Schools. Please call our Educational Division at 800.422.1100 for a
purchase order.
Best Price
Policy
Our Best Price Policy is that we can most often meet or beat any verified
advertised price of in-stock items (in stock with the competitor and we
have it in stock also) at the time of purchase from us. Our goal is to
give you the lowest price at the highest quality and service, on or off
the internet!
Errors and Omissions
PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and descriptions on this site and all other HobbyTron.com publications
are subject to change. HobbyTron.com maintains no responsibility for inadvertent errors. In the event of typographical errors
on our site or in our publications, HobbyTron.com reserves the right to cancel or refuse orders at its sole discretion. Please
contact us within 30 days regarding price or promotion discrepancies. Errors and Omissions HobbyTron.com is not liable for errors
in prices listed on the site due to computer error or human error.
Shipping
Policies
Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order
due to weight, zip code, your combination of items, or other factors.
We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays,
and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.
If you order more than one item Next Day Air or Second Day Air Shipping, all items in stock will be shipped immediately as requested. Any backordered items will be shipped by Ground or US Mail upon arrival. Items listed with (Free Shipping) receive free ground shipping.
Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping charge. If we warrantee the item directly then we will pay the shipping charges to send you the repaired or replacement item.
Order Fulfillment
Policy
Most in-stock items will be shipped within 2-3 business days.
For out-of-stock items, you will be notified of any delay. You must pay all orders in advance
(at the time of order), even for out-of-stock items.
HobbyTron.com guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued from a specific manufacturer. We reserve the right to send items of equivalent function in order to fill your order in a timely manner.
In some cases, such as during the rush before Christmas, we reserve the right to upgrade your order to an item(s) that is completely different but that is lots of fun - hand picked by our experts to get you a fun gift in a timely manner. If you are unhappy with the exchanged or upgraded item, you can return it unopened per the usual policies.
Magic
Tricks/Items Policy
Magic items are different than just about anything else you will ever
purchase. Magic items are made up of two things:
(1) The magic item itself and (2) the secret to how the trick is done.
When you purchase magic from us you are purchasing the secret too. Since you
cannot return your knowledge of the secret we cannot accept a return on any
magic items. All magic sales are final.
The manufacturer accepts returns on magic items that have a manufacturers defect.
Please see our RMA policy
on how to return a magic item with a defect from the manufacturer.
Please ask questions before purchasing any magic items
Hobbytron.com does
not accept returned merchandise of this type. All returns are directed to the
manufacturer.
Kits - No Returns
Kits cannot be returned for any reason. You may contact the manufacturer of the item for missing parts, or if the kit does not work, however we cannot accept them as returns.
Airsoft Guns
Disclaimer: All of our airsoft guns are required and
sold with an orange tip. It is illegal to remove the orange tip. Removing the
orange tip will void your warranty. You must be 18 years of age or older to purchase any airsoft gun. We are not responsible for any harm or
accident caused by any misuse of these airsoft guns.
Electric and Nitro Planes / Helicopter Policy
Electric and Nitro Planes / Helicopters can not be returned to HobbyTron.com. All returns for
Nitro and Electric Planes / Helicopters are directed to the manufacturer unless we are the
direct importer. You can call or email us to get the manufacturer contact info
(please include your order number).
Top
Return of
Merchandise Policy (RMA)
There are 3 types of returns based on the reason for the return. Please make sure to review the options and read the section below about your type of return. You must have an RMA number to return merchandise, so please fill out our form at www.hobbytron.com/rma
1. Defective Items: Items that are defective and need repair or replacement during the 30-day warrantee period.
2. Returns: Unopened undamaged items you do not want, and you want a refund and not an exchange for another item, within 30 days of receipt.
3. Exchange Items: Items that are unopened and undamaged, which you want to exchange for another item.
In order to ensure satisfaction with your purchase, we
request the following:
1. IF DAMAGED IN SHIPPING: If your package arrives damaged
during shipping, please refuse the package or return to a UPS shipping
location within 24 hours marked "Refused due to shipping damage." You must then call us
so we can file a claim with UPS. Failure to do so will result in loss of
refund or replacement by UPS.
2. KEEP
PACKAGING: Save boxes, packaging material, and paperwork. Don't throw
anything way. They are required items for all warrantee issues.
3. READ
INSTRUCTIONS: Read the instructions carefully and completely. Many of
the items we sell can be damaged the first time if used improperly. Improper use
will void your warrantee.
4. START
SLOWLY: Take your time to get familiar with the items, and start slowly,
to prevent accidental damage.
Defective Items
Many of our items are covered by a manufacturer warrantee; therefore you will need to return them to the manufacturer only. The following is a list of SKU (Item Number) prefixes that we DO NOT warrantee. Please check on your packing slip or in your order confirmation email to confirm which company to call. All other products are under warrantee by HobbyTron.com.
Abbreviation.....................Company
CEN.......................CEN Racing
HPI........................HPI Racing
JHC........................JHC
KYO.......................Kyosho America
LP..........................Leapers
NB..........................New Bright
N...........................Nikko
PF..........................ParkFlyers
SD.........................Team SD
T............................Traxxas
All Others................HobbyTron.com
*Please note that Team SD does not accept returns on the SD-R5, SD-R6, SD-R8, SD-R5E, SD-R6E. You will need to return those items to us as we cover their warranty.
If your product ID/SKU starts with any of the above abbreviations you will need to call the manufacturer listed to the right of the SKU Abbreviation on the left for return/warrantee information. For example, if your item is SD-MP5XYZ you would need to call Team SD listed above. We cannot accept returns from those manufacturers.
If your item abbreviation is note listed above, then HobbyTron.com will warrantee the item directly. We accept returns on new, unopened, unused items. You must call us to receive an RMA number to authorize the return. Please note, attempting to return merchandise you have damaged is dishonest and you will be responsible for shipping costs in both directions, and an administration charge. Open items are not returnable for a refund, however they do have a repair or replacement warrantee.
Defective Items
We apologize in advance on behalf of the manufacturer for any defective items you may receive. Please understand that defects do occur occasionally, and manufacturers insist on handling defects directly to insure quality improvements. We know how frustrating this can be, and we want to help you quickly receive a working product.
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues. Please note, attempting to return merchandise you have damaged is mail fraud and you may be subject to prosecution.
If you receive a defective item simply call the manufacturer for help. If you are unable to locate the manufacturer contact information you may submit your question here at: www.hobbytron.com/customerservice/, or call 818-675-9000, and we will provide the manufacturer contact information. Please note that you must return all packaging, manuals, and items included in the original product box to the manufacturer, along with your packing slip and a detailed explanation of the defect within 30 days of receipt. Gift purchase returns and warrantee claims for purchases made during November and December must be received by January 20th.
PLEASE NOTE: Items returned to us without an RMA# will be refused. Items returned to us with an RMA# must be received within 30 days of the RMA issuance, and will be refunded appropriately within 10 business days. Please allow up to two billing cycles for your refund to appear on your credit card statement. A returned item with damage caused by you will receive at most a 20% refund, will immediately be discarded, and you may be subject to a $30 per hour administration charge and prosecution for mail fraud. Attempting to do a credit card chargeback for returns not in compliance with our policies will incur an administration fee of $50 per chargeback. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you receive the wrong item or are missing an item from your order. Returned free shipping items and refused items will be charged an appropriate shipping cost. If we warrantee the item directly then we will pay the shipping charges to send you the repaired or replacement item.
RETURNS
We accept returns on new, unopened, unused items. To receive an RMA number to authorize a return you must go to Hobbytron.com , click onto Contact us, and request an RMA. If you're requesting an RMA for multiple items. Please include all items on the same RMA form. After submitting the request you will be contacted within 24 hours via email. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable.
Exchange
Policy
You MUST have an RMA number to exchange any merchandise.
We want you to feel totally satisfied when you order products from
HobbyTron.com. If for any reason you are not completely satisfied with
your purchase, call us so we can resolve any concerns. You
will be asked to follow these simple steps:
- Make sure your original invoice is dated within the last 30 days.
Call us at 1-818-675-9000
to receive an RMA (Return of Merchandise Authorization) number.
- Check all returned items to be sure they are in new condition
(including all original packaging and accessories.)
- Include a copy of the original invoice. On the back of the invoice,
please write your name, e-mail address, phone number, and the item(s)
you would like to receive in exchange for the return.
- Pack the item(s) securely and mail to: HobbyTron.com, 525 Park Ave.
, San Fernando, CA 91340.
- Shipping charges are not refunded. You will be responsible for the
return shipping fees incurred to send the item(s) back to us.
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