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HobbyTron FAQ

What are your Holiday Shipping Cut Off Dates?

Christmas Map

Holiday Free Shipping*

Web made it easy, Most orders over $149 ship for free with coupon code: FREESHIP. (free standard shipping in 48 contiguous states)

Some brands and oversized items are excluded. RedCat Racing, Traxxas, HPI, G&G, SRC, Sale Items, Daily Deal, Refurbsished & Wholesale

How do I place an order?

You may call in via phone Toll Free at (818) 675-9000 and have a live customer service representative place the order for you, or simply add the item to your cart and proceed to checkout.

I have returned my item, when can I expect a response/exchange?

Returns generally take 2-3 weeks to process a return after it is received. Sometimes a little bit longer. You will be contacted via email once any action has taken place. If it has been longer than usual, please contact customer service at (818) 675-9000. Our office hours are Mon-Fri. 8am-12pm, and 1pm-5pm Pacific Standard Time.

My order has not been shipped yet, how can I cancel.

Per our policy reasons we are not able to cancel any pending orders that are currently processing in the warehouse. You will have to refuse the package when it is to be delivered or follow the RMA (return merchandise authorization) process on our website located under the "Contact Us" page.

I am located outside the U.S., how do I place an order?

We do ship outside the U.S., but you will need to sign up for BONGO International Shipping located on the bottom right hand side of our website. It is a forwarding address. Please Note: we CANNOT ship Airsoft products or Nitro fuel outside the United States.

Is your Site Secured for Credit Cards?

Yes our site is 100% safe and secure through the use of 256-bit SSL Certificate. We also protect against possible fraudulent charges on your credit card. We will never sell or give unauthorized access to your personal information

What products are non refundable?

You cannot return any Magic items, Transmitter Kits, Robot Kits, Airsoft BBs or Nitro Fuel

How do I place an order with a money order/check?

Please add the item(s) to the cart as if you were going to purchase online, then print out the shopping cart page. Continue to check out and fill in all the information needed and print out the billing and shipping info page, after completing that, simply mail in both pages along with the money order/check to:

HobbyTron.com
24700 Avenue Rockefeller
Santa Clarita, CA 91355

I tried to call customer service, but they are closed. How can I get a hold of someone?

You may call and speak with a representative via phone at (818) 675-9000 or via live chat during regular business hours 9:00am-12:00pm and 1:00pm-5:00pm Pacific Standard Time, or you may submit an email and we will respond as soon as possible.

How old do I have to be to place an order online?

All customers must be 18 years of age or older to place an order.

My item is defective, my item is unopened or I received the wrong item, how do I return it?

Please go to our RMA Form and fill out a request for an RMA (Return of Merchandise Authorization) number. If you are requesting an RMA number for multiple items on an order, please include them all on the same RMA form. The form will ask you questions about your order. We will review it and authorize your return, responding via email. The e-mail will have instructions for sending it back to us or the manufacturer.

My order is still processing, when will it ship?

We are a time and transit company, which includes when the order is shipped, not when the order is placed. All orders generally take 2-3 business days to process, sometimes a little bit longer. You will get a conformation email with the tracking information as soon as it has been shipped. You will be notified if the order is placed on back order.

My order is on back order, when will it ship?

Back orders usually ship within 15-20 business days. You will be emailed if there is a delay or if the package has been shipped.

My order was damaged in shipping, what do I have to do?

We apologize on behalf of FedEx. You have 24 business hours to contact FedEx and refuse the package. If it has already been past 24 business hours, please go to http://www.hobbytron.com/rma and fill out a request for an RMA (Return of Merchandise Authorization) number. If you are requesting an RMA number for multiple items on an order, please include them all on the same RMA form. The form will ask you questions about your order. We will review it and authorize your return, responding via email. The e-mail will have instructions for sending it back to us.

I broke my item, and I need replacement parts, where can I get them?

We currently do not offer any replacement parts. Please try any local hobby store, or www.google.com for the specific part that you need or try your local hobby store

An Item I want to order is out of stock, when will it be available again?

We get new shipments in every 1-2 weeks, please feel free to follow up with us then to see if the item you would like to purchase is available at that time.

How can I receive special discounts and coupons?

Please sign up for our newsletters located on our main web page.

How long do I charge my RC Battery?

DO NOT over-charge your battery!

To determine what is the ideal time to charge your battery, please follow the steps and formula below.

1. Determine the mAh of your charger. (Eg. 100mAh)
2. Determine the mAh of your battery. (Eg. 300mAh)
3. Divide the mAh of your battery by the mAh of your charger. (Eg. 300mAh/100mAh= 3)
4. The resulting number is how many hours you should charge your battery for peak charge. Charging any longer or overnight will void your warranty, it could set your battery on fire, and it will make it so that your battery doesn’t hold as long of a charge in the future.

Take care of your battery and your battery will take care of you.

What is the difference between 3CH, 4CH, 6CH or more?

1. 3CH – Forward, Reverse, Left and Right Turn
2. 3.5CH – The GYRO helps your trim not need to be adjusted as the battery runs down.
3. 4CH – Forward, Reverse, Left and Right Turn, Slide Left and Right
4. 6CH – All above as well as Main Blade Pitch and Rotor Speed. Full 3D flight.
5. 7CH+ – All Above and IC Engine Mixing Control and Scale Effects. Full 3D flight.

What is a Gyro?

A Gyro is an electronic stabilizer that makes flying RC Helicopters much easier to do. Since it stabilizes the Helicopter you will be able to learn how to fly a Helicopter much easier and you will be less likely to crash.

How long do I charge my Airsoft Battery?

DO NOT over-charge your battery!

To determine what is the ideal time to charge your battery, please follow the steps and formula below.

1. Determine the mAh of your charger. (Eg. 100mAh)
2. Determine the mAh of your battery. (Eg. 300mAh)
3. Divide the mAh of your battery by the mAh of your charger. (Eg. 300mAh/100mAh= 3)
4. The resulting number is how many hours you should charge your battery for peak charge. Charging any longer or overnight will void your warranty, it could set your battery on fire, and it will make it so that your battery doesn’t hold as long of a charge in the future.

Take care of your battery and your battery will take care of you.

What kind of BB should I use in my Airsoft Gun?

This is a very common question, yet most people don’t know the answer to it. The most common answer is to buy the cheapest kind. That answer is WRONG. Here is how you can tell what kind of BBs to purchase for your gun. If you bought...

1. SPRING < 300 FPS = any kind of .12g BBs
2. SPRING > 300 FPS = any kind of .20g or heavier BBs
3. ELECTRIC < 300 FPS = any kind of .20g or heavier BBs
4. ELECTRIC > 300 FPS = Only Highly Polished .20g or heavier BBs
5. GAS = Highly Polished .20g or heavier BBs

How can I take care of my Airsoft gun and use it properly?

SPRING GUNS:

1. NEVER cock it twice so that there are two BBs in the chamber
2. ALWAYS follow the BB requirements above

ELECTRIC GUNS:

1. NEVER use .12g BBs of any kind! Period!
2. When in Full-Auto Mode, NEVER shoot one BB at a time! That is what Semi-Auto is for.
3. ALWAYS shoot a stream of at least a couple seconds but no more than a five seconds.
4. If your gun is jammed, NEVER pull the trigger thinking that it will just start working again…if you do, you most likely have just broken your gears.
5. If your battery is running low, NEVER keep shooting until it is totally out of juice. Take the battery out and charge it…replace it if you have another battery.
6. When charging your battery, follow the directions above, explicitly.

GAS GUNS:

1. NEVER use .12g BBs of any kind! Period!
2. When in Full-Auto Mode, NEVER shoot one BB at a time! That is what Semi-Auto is for.
3. ALWAYS shoot a stream of at least a couple seconds but no more than a five seconds.
4. If your gun is jammed, NEVER pull the trigger thinking that it will just start working again…if you do, you most likely have just broken your gears.
5. When filling up with gas, NEVER overfill it. You don’t want to break the seals. If you do, your magazine will be worthless and will need to be replaced.

ALL AIRSOFT GUNS:

1. ALWAYS wear safety gear, NO MATTER WHAT!
2. NEVER throw your Airsoft gun on the ground!
3. NEVER drop your Airsoft gun.
4. Use slings on bigger Airsoft guns to help prevent damage.
5. If you don’t fully trust someone with your gun, don’t let them use it.
6. ALWAYS be smart. Some of these guns shoot very fast. Have minimum safety distances for 300+ FPS guns. 20 feet for 300-399 FPS, 30 feet for 400-499 FPS, and 50 feet for 500+ FPS. These are suggestions, but have rules of your own for safe firing distances.

How Does The HobbyTron Refer-A-Friend Program Work?

We’re offering all customers the opportunity to refer a friend to Hobbytron and earn $10 Hobby Bucks when that friend becomes a Hobbytron member by clicking the refferal link and making his or her first Hobbytron purchase. Please click here for full Refer-A-Friend program terms and conditions.

How do I refer a friend?

Log in to your Hobbytron.com account and click the “Refer Friends” section. (Don’t have an account yet? You can sign up at Hobbytron.com.) Send your personal referral link to friends and family via any method you choose, whether email, Facebook, Twitter, or IM. When a friend who has never registered for Hobbytron clicks your link, signs up to Hobbytron, and makes his or her first Hobbytron purchase, you will earn $10 Hobby Bucks via email.

Can I refer myself to earn Hobby Bucks?

No. You must refer unique individuals other than yourself to earn Hobby Bucks as part of our refer-a-friend program. Attempting to refer yourself can result in disqualification from the refer-a-friend program and other Hobbytron offers.

I told someone about Hobbytron but they didn’t click the link. Will I still get the $10 Hobby Bucks?

In order for you to earn $10 Hobby Bucks through this offer, your friend must click your personal link before signing up and making his or her first Hobbytron purchase.

If my friend has already bought from Hobbytron, can I still get $10 Hobby Bucks if they click my link?

Unfortunately, no. Your friend needs to have never bought from Hobbytron.com in order for you to earn $10 Hobby Bucks.

When will I get my $10 Hobby Bucks?

We’ll need to verify that the friend you refer has clicked your link, became a Hobbytron member, and made his or her purchase, so you’ll receive your $10 Hobby Bucks by email. All rewards are subject to the return policy below.

If my friend cancels or returns his or her first Hobbytron purchase, will I still earn my $10 Hobby Bucks?

If your friend cancels or returns his or her first Hobbytron purchase, your $10 Hobby Bucks is subject to cancellation.

What’s the fine print?

In order for you to earn $10 Hobby Bucks, your referral must click your personal link, sign up for a Hobbytron.com account, and make his or her first Hobbytron purchase. The $10 Hobby Bucks will be awarded to the email address linked to your personal referral link, and are not transferable to other Hobbytron members. You may earn a limit of $10 Hobby Bucks. Hobbytron reserves the right to cancel, revoke, or otherwise prevent the issuance of Hobby Bucks in any suspected case of fraudulent use or misuse of this program. Please click here for full Refer-A-Friend program terms and conditions.

What are Hobby Bucks? How do they work?

Hobby Bucks are a form of Hobbytron currency redeemable only toward future Hobbbytron purchases. Hobbytron reserves the right to discontinue Hobby Bucks or modify these terms. To earn and redeem Hobby Bucks you must create, and maintain in good standing, a Hobbytron customer account registered with a valid credit card. Hobby Bucks do not expire. Unless required by law, Hobby Bucks are non-transferrable and are not redeemable for cash.

Will my Hobby Bucks ever expire?

Nope.

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